Roles and Responsibilities

- Client Onboarding: Guide recent clients through a seamless onboarding experience helping them set up and understand our platform.
- Relationship Management: Build long-term relationships with customers by understanding their needs and proactively supporting their goals.
- Product Education: Conduct product walkthroughs, webinars, and create help guides to ensure customers can fully leverage the platform.
- Customer Engagement: Stay in regular touch with clients to monitor satisfaction and identify opportunities for further value.
- Feedback & Reporting: Collect product feedback, maintain customer records, and generate insights for internal teams.

Desired Candidate Profile

- 0-2 years of experience in Client Onboarding, Client Success, Relationship Management, or similar roles.
- Excellent communication skills with ability to build rapport easily.
- Proficiency in MS Office applications (Excel) for report preparation and presentation.
- Strong understanding of product knowledge and sales principles.

📌 Client Program Manager (Hyderabad)
🏢 International Education Gateway
📍 Hyderabad