Job Description

Job Summary:-

We are seeking an experienced Voice & Accent Trainer to enhance communication skills and service delivery. The role involves training employees on American pronunciation, accent neutralization, and effective Insurance/patient interaction while ensuring alignment with healthcare communication standards.

Key Responsibilities:-

- Conduct Voice & Accent training sessions for new hires and existing employees
- Deliver training on American pronunciation, fluency, intonation, and speech clarity
- Provide accent neutralization coaching to improve communication effectiveness
- Design and develop training modules, materials, and assessments
- Facilitate refresher trainings and continuous improvement programs
- Conduct call audits and provide constructive feedback to improve performance




- Support teams in enhancing customer/patient interaction skills
- Monitor trainee performance and maintain training reports and metrics
- Collaborate with operations and quality teams to identify training needs

Qualifications:-

- Bachelors degree in English, Communication, Linguistics, or a related field
- Certification in Voice & Accent Training or Soft Skills (preferred)

Experience:-

- Minimum 3 years of experience in Voice & Accent training
- Prior experience in BPO/KPO setting (preferred)
- Experience working with US clients or healthcare processes

Interested can share your resumes on

- Recruiter:-V. Devi Sri
- Contact:-95810421119
- Email:[email protected]

📌 Voice & Accent Trainer (Hyderabad)
🏢 Data Marshall
📍 Hyderabad