Role & responsibilities

- Being a subject matter expert on platform functionality
- Reviewing requirements for configuration changes ensuring there are no upstream/downstream or cross-member firm impacts
- Providing Level 2 support for functionality issues that may be reported by member firms
- Ensuring all requirements for a feature/functionality are complete and accurate
- Ensuring all upstream and downstream application impacts are understood and any risks raised
- Creating, building, and managing configuration workbook for each Deloitte member firm with regards to the way the system settings, workflow etc., is set-up for them.
- Review and ensure all user stories / requirements are in-line with the scope and are accurate
- Support application, functional, regression and User acceptance testing
- Work with and support member firm users during the user acceptance testing period
- Ensure appropriate documents, knowledgebase is updated at all times.

Preferred candidate profile

- Minimum overall experience of 2-3 years.
- Solid techno-functional understanding of how applications and databases work




- Strong Experience in Triage/Troubleshooting system/application issues
- Experience managing configuration on SaaS enterprise applications
- Experienced working on supporting talent technologies/platforms
- Experienced in requirements gathering, creating user stories
- Strong understanding of incidents, problems and change requests management process (ITIL)
- Experience working with Ticket Management System (CRM).
- Should have participated in User Acceptance Testing. (UAT)
- Strong knowledge of MS Office - Excel
- Graduate from any background.
- Very good in both Verbal and Written Communication skills.

Preferred: Good understanding of Talent Mobility Management as a Process & Practice

*******immediate joiner or max np 15 days, shift time 2pm to 1 pm. CTH for 1 year. excellent com skill is mandatory for this role.

interested candidate can send their cv@

[email protected]

or whatsapp@(phone hidden)

📌 Application Support Analyst (Hyderabad)
🏢 Orcapod Consulting Services
📍 Hyderabad