Educational RequirementsBachelor of Engineering,Bachelor Of Technology,Bachelor Of Computer Science,Bachelor Of Comp. Applications,Bachelor Of ScienceService LineData Analytics UnitResponsibilities

- Provide production support for applications and data integration workflows built on Informatica PowerCenter (PC) and IICS
- Monitor daily batch jobs, workflows, mappings, and integration tasks to ensure smooth execution
- Analyze and resolve job failures, data issues, workflow errors, and performance-related problems
- Perform incident management, problem management, and service request handling within defined SLAs
- Conduct root cause analysis (RCA) for recurring issues and implement preventive measures
- Support data validation, reconciliation, and issue resolution for production data loads
- Coordinate with application teams, database teams, infrastructure teams, and business stakeholders for issue resolution
- Handle production deployments, job scheduling support, and post-deployment validation
- Maintain support documentation, runbooks, SOPs, and knowledge base articles
- Work on performance tuning of workflows, mappings, and integration jobs
- Participate in on-call support / shift support activities, if required
- Ensure adherence to support processes, change management, and release management guidelines

Additional Responsibilities:

- 25 years of relevant IT experience
- Strong support experience in Informatica PowerCenter and IICS
- Experience in handling production incidents, batch support, and ETL issue resolution
- Good SQL and troubleshooting capabilities




- Understanding of support processes, SLA management, and escalation handling
- Ability to work in a fast-paced production support setting
- Good verbal and written communication skills
- Educational Qualification: Bachelors degree in Computer Science, Information Technology, Engineering, or related discipline
- Work Location: Hyderabad (HYD)

Technical and Professional Requirements:

- Hands-on experience in Informatica PowerCenter (PC)
- Hands-on experience in Informatica Intelligent Cloud Services (IICS)
- Strong experience in production support / application support / ETL support
- Good understanding of workflows, mappings, sessions, tasks, and job monitoring
- Experience in troubleshooting ETL failures, data load issues, and performance bottlenecks
- Knowledge of SQL for data validation, troubleshooting, and reconciliation
- Exposure to Unix/Linux commands for support activities
- Understanding of batch support, scheduling tools, and job dependency handling
- Experience in incident management, SLA tracking, RCA, and problem management
- Familiarity with ticketing tools such as ServiceNow, Remedy, JIRA, or similar
- Good understanding of production deployment support and release processes
- Strong analytical, troubleshooting, and communication skills

Preferred Skills:

- Technology->Data Management - Data Integration->Informatica->Informatica - Informatica Power Center
- Technology->Data on Cloud - Datastore->Cloud based Integration Platforms->Informatica Intelligent Cloud services(IICS)

📌 Informatica PC + IICS Production Support Professional (Hyderabad)
🏢 Infosys
📍 Hyderabad