Job Title

Sales Manager

Business Unit

Taj Malabar Resort Spa, Kochi

Department

Commercial

Job Objective

To achieve and exceed revenue targets, drive business growth, and maintain a high level of customer satisfaction, while ensuring effective sales strategies, processes, and relationships are in place to position the hotel as a market leader.

Essential Job Tasks

- Sales Strategy and Planning
- Revenue Growth
- Customer Relationship Management
- Market Intelligence
- Budgeting and Forecasting
- Performance Management
- Collaboration with Other Departments
- Reporting and Analysis
- Client Entertainment and Hospitality
- Contract Negotiation
- Complaint Handling and Resolution
- Sales Technology and Systems
- Competitor Analysis
- Ad-hoc Projects

Areas of Responsibility

- Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotels overall revenue growth and profitability.
- Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, providing guidance, coaching, and support to ensure they have the skills and knowledge to succeed in their roles.
- Sales Strategy and Planning: Develop and implement effective sales strategies, plans, and tactics to identify and capitalize on new business opportunities, and to maintain and grow existing accounts and market visits (sales calls).
- Customer Relationship Management: Build and maintain strong relationships with key clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.
- Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions,



using this knowledge to inform sales strategies and stay ahead of the competition.
- Budgeting and Forecasting: Assist in the preparation of own/teams budgets and forecasts, and provide inputs on sales strategies and tactics to achieve revenue targets.
- Performance Management: Monitor and analyze performance to ensure targets are achieved to their full potential.
- Collaboration with Other Departments: Work closely with other hotel departments, including marketing, revenue management, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.
- Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotels defined standards.
- Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.

Attributes/ Essentials/ Other Information

- Communication
- Interpersonal skills
- Creativity
- Knowledge of catering industry trends
- Drive and determination to improve standards and profitability
- Robust customer service orientation

Required Qualifications

A degree in Hospitality Management

Work Experience

Minimum of 5 - 7 years of experience in Sales department and hospitality industry

Languages Needed in Position

Proficiency in English

Behavioural Competencies

- Process Excellence
- Result Orientation
- Collaborative Engagement
- Change Championship
- Growth Mindset
- Talent Enrichment
- Guest Centricity
- Personal Effectiveness

📌 Sales Manager (Kochi)
🏢 Taj Safaris
📍 Kochi