Job Description: Hub Incharge Last Mile Operations

Job Title Hub Incharge – Last Mile Operations

Location

Assigned Hub

Reporting To

Operations Manager

Job Summary

The Hub Incharge is responsible for managing daily last-mile delivery operations, ensuring timely rider hiring, maintaining adequate manpower for assigned local pincodes, and achieving operational KPIs. The role includes rider onboarding, attendance management, dispatch coordination, productivity monitoring, and hub administration.

Key Responsibilities

Rider Hiring & Onboarding

- Recruit delivery riders for assigned local pincodes.
- Conduct interviews, document verification, and onboarding.
- Maintain the required rider strength based on daily demand.
- Coordinate with HR for joining formalities and compliance.
- Build local hiring channels through referrals and field sourcing.

Last Mile Operations

- Manage daily dispatch and delivery operations.
- Ensure on-time order allocation and delivery completion.
- Monitor rider attendance, punctuality, and productivity.
- Resolve delivery issues and escalations promptly.
- Optimize rider utilization and route efficiency.

Pincode Management

- Ensure adequate rider coverage across assigned local pincodes.
- Monitor order volume and manpower requirements by pincode.
- Balance rider deployment based on demand fluctuations.
- Reduce delivery delays and order spillovers.

Team Management

- Supervise and motivate delivery riders.
- Conduct daily briefings and performance reviews.
- Ensure adherence to company policies and safety standards.




- Coach underperforming riders to improve productivity.

Performance & Reporting

- Track daily KPIs such as:
- Rider hiring targets
- Active rider count
- Order fulfillment rate
- On-time delivery percentage
- Rider productivity
- Attendance and attrition

- Submit daily, weekly, and monthly operational reports.

Compliance & Hub Administration

- Maintain hub discipline and cleanliness.
- Ensure rider documentation is complete and updated.
- Monitor company assets issued to riders.
- Ensure compliance with operational SOPs and safety guidelines.

Required Qualifications

- Graduate in any discipline (preferred).
- 2–5 years of experience in logistics, e-commerce, courier, or last-mile delivery operations.
- Experience in field recruitment and rider hiring is preferred.

Skills Required

- Strong leadership and people management skills.
- Experience in local field hiring and onboarding.
- Valuable knowledge of assigned local pincodes and geography.
- Strong communication and problem-solving skills.
- Proficiency in Microsoft Excel and operational dashboards.
- Ability to work under pressure and manage multiple priorities.

Key Performance Indicators (KPIs)

- Rider hiring target achievement.
- Rider retention and attrition control.
- Rider attendance percentage.
- Order fulfillment rate.
- On-time delivery (OTD).
- Rider productivity (orders per rider).
- Delivery success rate.
- Pincode coverage and manpower availability.
- Customer and client SLA compliance.

📌 Hub Incharge (Hubballi)
🏢 Shadowfax Technologies
📍 Hubballi