Overview

The Associate Software Licensing Support will be responsible for managing software license requests and supporting end users with software-related queries. This role plays a key part in optimizing license utilization and enabling seamless software access across the organization.

Responsibilities

- User Support (L1/L2): Handle software-related queries, access issues, and installations
- Provide guidance on approved tools and alternatives
- Troubleshoot basic licensing and activation issues
- Process software license requests (recent, review, renewals etc.)
- Coordinate with vendors and procurement teams for license acquisition
- Work with Procurement, Finance, and IT teams for approvals and renewals

Qualifications

- Bachelor's degree in IT / Business / Related field
- 1-3 years of experience in IT support, Software licensing or asset management
- Understanding of software licensing models (subscription, perpetual, SaaS)




- Basic knowledge of Software Asset Management tools (SAM)
- Analytical mindset with attention to detail
- Good communication and stakeholder management skills
- Ability to handle high-volume request environments.
- Willingness to work in shifts and support operations across global time zones (24/7 environment)

Additional information

- ServiceNow (or similar ITSM tools)
- Software Asset Management tools (e.g., Flexera, ServiceNow)
- Microsoft licensing, Adobe, SaaS platforms (nice to have)
- Excel / reporting tools for tracking and analysis

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate (Gurugram)
🏢 Epsilon Data Management
📍 Gurugram