We are looking for a highly skilled and experienced Team Leader Operations to join our team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in a similar role, with a strong background in customer service and operations management.
Roles and Responsibility
- Manage and lead a team of customer support agents to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Analyze customer feedback and provide insights to improve the overall customer experience.
- Train and coach team members to enhance their skills and performance.
- Monitor and report on key performance indicators to ensure continuous improvement.
Job Requirements
- Proven experience as a Team Leader or Manager in a customer-facing environment.
- Robust knowledge of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and other operational tools.
📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad