We are looking for a skilled Team Leader to join our Operations team in Domestic. The ideal candidate will have 3 to 7 years of experience and a strong background in BPO/Call Centre industry.

Roles and Responsibility

- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze performance metrics and provide feedback to team members.
- Collaborate with cross-functional teams to resolve issues and improve overall business performance.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure smooth operations.

Job Requirements

- Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
- Strong knowledge of domestic operations and market trends.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a quick-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with team management tools and software.

📌 Team Leader- Operations - Domestic (Malad)
🏢 TP
📍 Malad