- Troubleshoot and resolve technical issues related to desktop and site support.
- Provide timely and effective solutions to client queries and concerns.
- Collaborate with internal teams to ensure seamless service delivery.
- Conduct regular maintenance and updates of systems and equipment.
- Develop and implement process improvements to enhance efficiency and productivity.
- Ensure compliance with company policies and procedures.
Job Requirements
- Robust knowledge of computer hardware, software, and networking concepts.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Effective communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Familiarity with IT service management frameworks and best practices.
- Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.