We are looking for a highly skilled and experienced Quality Analyst to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a strong background in quality analysis and assurance, with excellent communication and problem-solving skills.

Roles and Responsibility

- Monitor and evaluate call quality to ensure compliance with company standards.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide feedback and coaching on quality performance.
- Analyze data and trends to identify patterns and areas for improvement.
- Develop reports and metrics to track quality performance and progress.
- Participate in training and development programs to enhance quality knowledge and skills.

Job Requirements

- Minimum 2 years of experience in quality analysis or a related field.
- Solid understanding of quality principles and methodologies.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
- Proficient in using quality management software and tools.

📌 Quality Analyst (Malad)
🏢 TP
📍 Malad