- Handle outbound calls to motivate and guide candidates through the job application process.

- Schedule start dates and communicate necessary information regarding their first day.

- Verify that application forms are accurately completed.

- Address and resolve queries from candidates who call in.

- Handle queries received via email or text in a timely manner.

- Resolve issues using a ticketing system, with ServiceNow experience being an added advantage.

- Ensure candidates receive excellent service throughout their interaction with the company.

- Maintain a quality score of 90% or higher consistently and escalate complex issues to seek advice or further assistance.

- Maintain, validate, and update process documentation to ensure compliance and suggest improvements to enhance efficiency, accuracy, or control measures.

- Engage in team-building activities and foster a collaborative environment, while also upholding and protecting the confidentiality and security of client data.

- Strive to achieve high levels of customer satisfaction.

Job Requirements

- Fresh graduates or undergraduates are welcome.

- Minimum of 6 months of contact center/BPO experience,



with proven work experience in an international contact center environment.

- Excellent verbal and written communication skills.

- Ability to handle sensitive and confidential information.

- Experience working with multiple systems and tools.

- Robust logical and analytical abilities.

- Flexibility to work in U.S. shifts (EST/CST/MST/PST) and rotational shifts.

- Experience in an international contact center, especially related to U.S. operations.

- Ability to work under strict timelines.

- Flexibility with work schedules and rotational week-offs.

- Additional requirements include experience with ticketing platforms, preferably ServiceNow, and the ability to propose and implement process improvements.

- Be agile and adaptable to different work schedules and shifts.

About Company

Estalvis Advisors Private Limited is a leading company in the industry.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Representative (CSR) (Bengaluru)
🏢 Estalvis Advisors
📍 Bengaluru