- Handle customer inquiries and resolve issues professionally.
- Provide exceptional service to clients through various communication channels.
- Collaborate with internal teams to achieve business objectives.
- Develop and maintain strong relationships with customers and stakeholders.
- Identify opportunities to upsell and cross-sell products and services.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Graduate degree from a recognized university.
- Excellent language proficiency, particularly in B2.
- Strong communication and interpersonal skills.
- Ability to work in a rapid-paced environment and meet targets.
- Basic knowledge of CRM/IT enabled services/BPO industry.
- Experience working in a similar role with a minimum of 6 months of banking experience.