Position Quality Officer - Service Quality

Reporting to - Regional Head of Service Operations

Location – Bangalore (13-D,12-D,13-c and 13-B KIADB Industrial Area, 562107, Attibele)

Roles & Responsibilities

Introduction

- We are seeking a motivated Quality Officer responsible for implementing global quality standards, managing and resolving customer complaints, and reinforcing a continuous improvement mindset within the local service business. You will ensure that all products and processes meet Bhler’s high standards of quality and compliance.
- Bhler is a global leader in manufacturing equipment to produce food, feed, and advanced material, sustainably feeding the world every day. Our global Service Business is growing and transforming, and we are looking for a motivated and experienced Quality Officer who contributes to our mission: “Partnering for better Outcomes”.

Purpose of Job

- As a Quality Officer, you will play a critical role in driving service quality and fostering a culture of continuous improvement within the services business. You will liaise with customers and internal stakeholders to ensure timely and satisfactory resolution of complaints.



You will sustainably improve service quality through analyses and improvement measures.

Essential Task

- Implement the global and regional service quality strategy, and monitor service workshops and operational processes to ensure adherence to quality standards and customer satisfaction
- Ensure that our customers receive assistance with their concerns
- Ensure compliance with all applicable laws and guidelines related to quality
- Manage customer complaints and warranty management processes effectively, ensuring timely and satisfactory resolution of claims
- Monitor and maintain the CAQ (Computer-Aided Quality) system for accuracy and efficiency
- Analyse data to make data driven decisions, and provide regular reports and updates to the management on service quality and improvement initiatives
- Perform root cause analyses, and drive continuous improvement initiatives (e.g. by 8D reports) to enhance service quality and effectiveness
- Conduct quality audits and assessments, and train employees on quality standards/policies, procedures, and best practices

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