Roles and Responsibility

- Manage and resolve customer complaints professionally.
- Provide excellent customer service through various channels.
- Collaborate with internal teams to improve overall customer experience.
- Analyze customer feedback to identify areas for improvement.
- Develop and implement process improvements to increase efficiency.
- Maintain accurate records of customer interactions and transactions.

Job Requirements

- Minimum 2 years of experience in a related field, preferably in CRM/IT Enabled Services/BPO.
- Strong knowledge of customer relationship management principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong analytical and critical thinking skills.
- Experience with customer support software and systems.




- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
- Utilize advanced support technologies and processes engineered to achieve outstanding results.
- We cultivate lasting client relationships and make positive contributions to our local communities.
- Join Teleperformance, where our world-class workforce and creative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

📌 Background Verification professional - International (Malad)
🏢 TP
📍 Malad