The Prospect

We are seeking a ServiceNow Agentic AI Senior Engineer to design, build, customize, and optimize AI-powered agents and intelligent workflows on the ServiceNow platform. This role will focus heavily on: Now Assist Agentic AI capabilities AI Agent Studio / AI Agent frameworks Prompt engineering AI orchestration Conversational experiences Enterprise AI integrations. The ideal candidate combines strong ServiceNow platform engineering expertise with practical experience implementing AI-driven workflows and autonomous/semi-autonomous AI agents. You will work closely with Platform Architects, Enterprise Architects, Product Owners, Security teams, and business stakeholders to deliver scalable, governed, and enterprise-ready AI solutions.

Responsibilities

- AI Agent Engineering: Design, configure, and customize AI Agents within the ServiceNow platform. Build agentic workflows capable of: reasoning task execution contextual decision-making workflow orchestration
- Configure and extend: Now Assist capabilities AI Agent Studio AI-powered skills and actions conversational experiences Now Assist Development Implement and customize: Now Assist for ITSM Now Assist for HRSD Now Assist for CSM Now Assist Skill Kits Configure summarization, content generation, recommendations, and intelligent assistance capabilities. Fine-tune prompts and AI interactions for business-specific use cases.
- Prompt Engineering & AI Orchestration: Develop and optimize prompts for enterprise workflows. Design AI orchestration flows involving:



tools APIs workflows external systems Build human-in-the-loop AI experiences where approvals and compliance controls are required. Improve response quality, contextual relevance, and AI usability.
- Platform Development & Integration: Develop scalable ServiceNow solutions using: Flow Designer IntegrationHub Script Includes Business Rules APIs Integrate ServiceNow AI capabilities with external LLM platforms where required: OpenAI Azure OpenAI enterprise AI gateways Develop secure and performant AI integrations.
- AI Governance & Responsible AI: Ensure AI implementations align with: Responsible AI principles enterprise governance security policies compliance requirements (GxP, SOX) Implement: auditability explainability role-based AI controls human oversight mechanisms
- Innovation & Emerging Technologies: Evaluate emerging ServiceNow AI capabilities and roadmap features. Contribute to enterprise AI strategy and experimentation initiatives. Identify opportunities to improve productivity through AI automation.
- Performance & Optimization: Optimize AI agent performance, orchestration efficiency, and workflow execution. Troubleshoot AI response quality and workflow issues. Monitor AI solution adoption and effectiveness.
- Collaboration & Leadership:



Collaborate with architects, developers, platform teams, and business stakeholders. Mentor junior developers on AI development best practices. Participate in architecture reviews and AI governance discussions.

Skills and Qualifications

Bachelors degree or higher in Computer Science/Information technology; or relevant work experience. 6+ years of IT experience, 4+ years of ServiceNow development, 1+ years exposure to AI/GenAI implementations

Ability to design and execute test cases using ServiceNow's Automated Test Framework. Strong hands-on ServiceNow development experience. Deep understanding of: Flow Designer, IntegrationHub, Script Includes, APIs, ServiceNow platform architecture

Strong JavaScript and scripting knowledge. Hands-on experience or strong exposure to: Now Assist, AI Agent Studio / Agentic AI capabilities, Prompt engineering, Conversational AI, AI orchestration patterns, AI-assisted workflows, Retrieval-Augmented Generation (RAG) concepts, LLM integration concepts

Preferred Technical Exposure: OpenAI / Azure OpenAI integrations, AI Search, Virtual Agent, Workflow Data Fabric, Event-driven architecture

Certifications (Preferred) ServiceNow CSA Required ServiceNow CAD Required ServiceNow Certified Implementation Specialist Preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Software Engineering Manager (Bengaluru)
🏢 Takeda Pharma Vertrieb
📍 Bengaluru