The Opportunity As the Global Subchapter Lead Service Platform Engineering, you will provide leadership to your team(s), offering expertise and consultancy to business functions and your chapter to meet global demand in an agile manner. You will oversee the technical implementation of initiatives, ensure software development readiness while managing workload and building the skills and capabilities of chapter members. Your role includes setting and managing objectives for new initiatives, identifying new areas of interest, creating events or activities, and launching projects that align with the Global Chapters mission. You will lead your team to resolve complex digital and IT issues across regions and organizations within Takeda, manage workload and development of chapter members, and maintain visibility within the platform or business focus in alignment with the global chapter lead. This may involve developing or partnering with other parts of the organization to promote chapter activities.

Responsibilities:

- Coordinate and collaborate with the Global Chapter Lead and Global Subchapter Leads to staff Subchapter members on Agile teams
- Collaborates with the Global Chapter Lead and technical leads to understand business problems and products to ensure results while monitoring skill and capabilities developments
- Manage resource constraints for Subchapter members across the Agile teams, and procure flex resources where appropriate
- Establish and maintains open and transparent lines of team communication to facilitate status transparency
- Assess and balance the resourcing needs of the Agile teams with Subchapter members development goals
- Subchapter Development: Work closely with the Global Chapter Lead and other Global Subchapter Leads within the chapter to provide the vision and lead the Subchapter capabilities build-out
- Cooperate closely with other Global Subchapter Leads within the chapter to ensure consistency in the procedures chapter wide
- Clearly define different Subchapter capabilities, with a harmonized set of roles and skills
- Lead the Subchapter as an experienced practitioner and be a role model to the members
- Identify Subchapter members to serve as leaders who help provide training and oversight for their management responsibilities
- Manage escalations, risks, and issues related to the services delivered by the Agile teams
- Talent Development: Foster close cooperation across all chapter members and encourage cross-training,



knowledge sharing, and development
- Works with HR to define roles, recruit top talent, conduct candidate interviews, and onboard new chapter members
- Track the progress of each individual toward completion of the training curriculum
- Set targets for development and growth and complete the final assessment of Subchapter members in professional development, in alignment with the technical capability lead
- Lead talent development and retention initiatives, including provisioning of training, sharing of best practices, and initiatives to promote a culture of continuous improvement
- Performance Evaluations: Oversee collection of formative and evaluative feedback for each Subchapter member from their network of professional connections
- Oversee delivery of performance evaluations for Subchapter members, factoring in individual contributions and collective team performance

Dimensions and Aspects

- Leadership
- Strong strategic thinking and decision making
- Has demonstrated success in leading IT and technical teams
- Experience in developing and managing high-performing teams
- Ability to form strong working relationships across a matrix environment
- Excellent communication, listening, and influencing skills; ability to listen, anticipate customer needs, and influence solutions
- Act as a change agent, drive IT culture and mindset within the country and region

- Decision-making and Autonomy

- Technically strong with proven ability to make sound decisions and lead ServiceNow technology teams
- Ability to lead effectively and work concurrently across multiple priorities in a goal-oriented, timeline-driven, and remote management work environment
- Solutions oriented, with the ability to structure ambiguous problems and develop qualitative and quantitative approaches for identifying and assessing various options to provide solutions
- Strong business acumen with an ability to understand the business implications of decisions




- Result oriented drives to pragmatic solutions and balances the ideal with the practical in order to deliver best value to the organization
- Makes timely decisions and translates strategy into action. Ensures impact is quantified, tracked and realized

- Innovation

- Challenges the status quo to drive a greater value and growth for the business
- Drive simplification, innovation, and continuous improvement activities while ensuring business continuity and minimal business disruptions
- Ensures knowledge sharing across the delivery center and global IT

- Complexity

- Proven track record of driving continuous improvement initiatives applying common methodologies such as LEAN, AGILE, or SAFe.
- Demonstrated capability to successfully collaborate in a matrix organization and manage a complex cross-functional global environment
- Working within international/global remit and within and across other cultures

- Skills and Qualifications

- Bachelors degree in relevant field, or other relevant work experience.
- 10+ years of relevant professional experience in leading and developing ServiceNow based solutions.
- 5+ years of experience in building and managing engineering teams.
- A track record of success in developing technology leaders and staff.
- Excellent written and verbal English skills with ability to clearly present ideas
- Proven ability to architect scalable and robust solutions using ServiceNow platform. Strong understanding of architectural principles, data modeling, and system integration patterns. Experience in designing and implementing enterprise-level systems.
- Expertise with modern DevOps concepts and CI/CD pipeline processes.
- Experience in a fast-paced Agile environment.
- Passionate about change and continuous improvement; willing to challenge status quo and dissent when needed, and not afraid to point out areas of development.
- Exceptional analytical and problem-solving skills.
- Highly collaborative working style, strong interpersonal capabilities and relationship building; proven ability to manage diverse client and stakeholder relationships, and to collaborate effectively with customers and colleagues.
- Excellent ability to facilitate discussions around complex issues and bring them to resolution.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Global Subchapter Lead ? Service Platform Engineering (Bengaluru)
🏢 Takeda Pharma Vertrieb
📍 Bengaluru