Role & responsibilities

- Handle inbound and outbound customer calls for international clients in a professional and courteous manner.
- Provide first-level technical support by diagnosing and resolving customer issues related to hardware, software, internet connectivity, and applications.
- Guide customers through troubleshooting steps and ensure timely issue resolution.
- Escalate complex or unresolved technical issues to the appropriate support teams.
- Accurately document customer interactions, troubleshooting steps, and resolutions in the CRM/ticketing system.
- Meet defined Service Level Agreements (SLAs), quality standards, and productivity targets.
- Deliver exceptional customer service while maintaining high customer satisfaction (CSAT) scores.
- Stay updated with product knowledge, technical processes, and company policies.
- Collaborate with internal teams to ensure effective issue resolution and seamless customer experience.
- Work in rotational shifts, including night shifts, as per business requirements.

Preferred candidate profile

- Excellent verbal and written communication skills in English.
- Graduate or undergraduate (as per company eligibility criteria).
- Freshers and experienced candidates are welcome to apply.




- Robust analytical, problem-solving, and customer service skills.
- Ability to troubleshoot technical issues over voice calls in a calm and professional manner.
- Comfortable working in rotational shift environment, including night shifts.
- Good typing speed and familiarity with CRM/ticketing tools (preferred).
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Willing to work from the Gurgaon office.
- Immediate joiners or candidates with short notice periods will be preferred.

Perks & Benefits

- Process: International Customer Support Voice
- Role : Regular
- CTC: Up to 4.60 LPA
- Take Home Salary:18k to 33k in hand
- Location: Gurugram
- Working Days: 5 Days working
- Week Off: 2 Rotational Off
- Shift: Rotational shifts
- Cab: Both-side cab facility
- Need Immediate Joiners Only

To Schedule Your Interview, call or what's app :-

Minakshi Bisht (phone hidden)

Twinkle (phone hidden)

Kanika (phone hidden)

Aanchal (phone hidden)

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Harshmeet (phone hidden)

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📌 International Voice Process :: Technical Support Executive :: Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram