Position Title: Backend Engineer

Reports To:

Position Summary:

We are seeking a skilled L3 Support Engineer with expertise in Dot.Net, Angular, and database management to join our technical support team. The ideal candidate will have a deep understanding of software development and maintenance, along with the ability to troubleshoot complex issues, provide advanced technical support, and work closely with development teams to ensure the stability and performance of our applications.

Key Responsibilities:

1. Technical Support: Provide third-level support for applications developed using Dot.Net and Angular, handling complex issues that have escalated beyond L1 and L2 support teams.
2. Troubleshooting: Diagnose and resolve advanced technical issues, ensuring minimal downtime and maintaining system integrity. This includes analyzing logs, replicating issues, and implementing solutions.
3. Incident Management: Lead the investigation and resolution of critical incidents, ensuring timely communication with stakeholders and providing detailed post-incident reports.
4. Root Cause Analysis: Conduct thorough root cause analysis for recurring issues and work with development teams to implement permanent fixes.
5. Collaboration: Work closely with developers, QA teams, and product managers to understand application functionalities and provide feedback on potential improvements.
6. Database Management: Maintain and optimize database performance, including writing and troubleshooting complex SQL queries, managing database backups, and ensuring data integrity.
7. Documentation: Create and maintain detailed documentation for troubleshooting procedures, common issues, and best practices for future reference.
8. Continuous Improvement: Participate in code reviews, suggest enhancements to improve system reliability, and assist in the development of monitoring tools and scripts.
9. Customer Communication:



Provide clear and concise communication to customers, ensuring they are informed about the status and resolution of their issues.

Requirements Qualifications:
1. Education: Bachelors degree in computer science, Information Technology, or a related field.
2. Experience: Minimum of 5 years of experience in software support, development, or a similar role, with specific experience in Dot.Net and Angular frameworks.
3. Technical Skills:
4. Proficiency in Dot.Net (C#) and Angular frameworks.
5. Solid experience with database management (SQL Server, MySQL, or similar).
6. Ability to write and troubleshoot complex SQL queries.
7. Familiarity with web technologies (HTML, CSS, JavaScript).
8. Knowledge of debugging and performance optimization techniques.
9. Problem-Solving Skills: Excellent analytical and problem-solving abilities with a focus on delivering effective and timely solutions.
10. Communication Skills: Strong verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
11. Team Collaboration: Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams.
12. Attention to Detail: Strong attention to detail and commitment to delivering high-quality work.
13. Adaptability: Ability to work in a fast-paced environment and manage multiple priorities effectively.

Preferred Qualifications:
1. Experience with cloud platforms (e.g., Azure, AWS).
2. Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes).
3. Experience with version control systems (e.g., Git).
4. Knowledge of ITIL processes and best practices.

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Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Support Engineer (Dotnet & Angular) (Bengaluru)
🏢 Examroomai India
📍 Bengaluru