Associate Program Manager Learner Success & Program Operations

Note: Looking for candidates based in Bangalore only

HR Contact: Binoy Raphael / [email protected]/ (phone hidden)

Location: Bangalore (HSR Layout) Work From Office
Shift: US Timing (Rotational) | 5 days/week, weekend availability required
Experience: 3-7 years

About the Role:
We're hiring a dynamic Associate Program Manager to drive learner engagement and manage end-to-end delivery of online education programs in partnership with global universities.

Key Responsibilities:

- Own learner experience across assigned cohorts; resolve escalations via email, tickets & calls
- Coordinate inductions and ensure seamless delivery of live classes, assessments & projects
- Monitor attendance,



participation & completion; drive proactive interventions
- Leverage AI-powered dashboards to identify at-risk learners
- Track key metrics: CSAT/NPS, completion & retention rates
- Manage Slack channels across cohorts

Requirements:

- Bachelor's degree (Master's preferred)
- 3-7 yrs in customer success, operations, or online education
- Strong communication & conflict-resolution skills
- Exposure to LMS, Zoom, Salesforce or similar tools

Valuable to Have:

- EdTech / Executive Education background
- Domain exposure to Data & AI or Tech programs
- Experience managing global/US learners

📌 Associate Program Manager (Bengaluru)
🏢 Simplilearn
📍 Bengaluru