Job Description

- Provide L2/L3 support for resolving complex technical issues
- Troubleshoot and debug software, applications, and systems
- Collaborate with cross-functional teams to ensure timely resolution
- Develop tools and scripts to enhance troubleshooting processes
- Act as a mentor for junior team members and provide training
- Conduct regular performance analysis and identify areas for improvement
- Stay updated with industry trends and incorporate best practices
- Communicate effectively with stakeholders to provide updates and gather requirements
- Document resolutions and create knowledge base articles for future reference

Responsibilities:

- Provide L2/L3 support for complex technical issues
- Troubleshoot and debug software, applications, and systems
- Collaborate with cross-functional teams for timely issue resolution
- Develop tools and scripts to streamline troubleshooting




- Mentor junior team members and conduct training sessions
- Perform regular performance analysis and suggest improvements
- Stay abreast of industry trends and best practices
- Communicate efficiently with stakeholders for updates and requirements
- Document problem resolutions and create knowledge base articles

Requirements:

- 3-10 years of experience in L2/L3 technical support
- Proficiency in troubleshooting and debugging
- Solid collaboration and communication skills
- Ability to develop tools and scripts for enhancing processes
- Experience in mentoring and training team members
- Analytical mindset for performance analysis and improvements
- Keeping up-to-date with industry trends and best practices
- Documentation skills for creating knowledge base articles

📌 Senior Java Support Engineer-Bengaluru
🏢 Bounteous
📍 Bengaluru