"Greetings from Sarvodaya Healthcare"

Sarvodaya Hospital & Research Centre, Sector 8, Faridabad is looking for professional and energetic Call Centre Executives.

Desired Candidate Profile -

Graduate/ Post Graduate with minimum 2 Year Experience in Hospital/Healthcare call centre processes.

JOB DESCRIPTION

Proper Communication & Issue Queries:

- Maintaining Empathy with Customers over voice and written platform.
- Greeting & Listening to Customer Grievances.
- Handling Issues with Importance on Customer.
- Tagging calls appropriately to concern department and ensuring end to end closure.
- Maintain Proper Call Quality as per guidelines.
- Manage Shift timings and attendance.
- Ensure proper Appointment is given based on slots through software.




- Escalating & Closure of Patient Requirements appropriately.
- Feedback call/Complaint Escalation.
- Maintaining Hospital Telephone Directory.
- Maintaining contact list of Doctor's, Coordinates & Hospital CUG numbers.
- Ensure dissemination of accurate & updated information to people coming to you and respond promptly & tactfully to their enquiries on calls.
- Comfortable with Rotational shifts (Including Night shift) and weekly off.
- Patient Grievance is replied over email within defined TAT.

If Interested, Kindly drop your CV on WhatsApp - (phone hidden) (Gargi)

📌 Call Center Executive (Faridabad)
🏢 Sarvodaya Hospital
📍 Faridabad