Roles Responsibilities :

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Company Representative:

Act as the company s representative for Personal Loan products

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Customer Acquisition Engagement:

Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees.

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Communication Channel:

Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries.

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End to End ownership:

Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT).

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Customer Satisfaction:





Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product

Key Skills Competencies:

Basic knowledge of Personal Loan products /Retail Lending

Customer centric approach

Ability to meet service and business targets

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service - Sales Professional (Ranchi)
🏢 Tata Capital
📍 Ranchi