Responsibilities:

1. Team Leadership:

- Lead and supervise a team of Virtual Relationship Managers for Home Loans.

- Provide guidance, mentorship, and coaching to team members to ensure optimal performance.

- Foster a cooperative and positive team culture, promoting continuous improvement.

2. Loan Processing Oversight:

- Oversee the home loan application process, ensuring team adherence to established procedures and timelines.

- Conduct regular reviews of loan files to guarantee accuracy and compliance with regulatory requirements.

- Assist team members in complex loan scenarios, providing expertise and guidance.

3. Customer Relationship Management:

- Monitor and evaluate customer interactions to ensure a high standard of service.

- Address escalated customer concerns, demonstrating effective problem-solving skills.

- Collaborate with team members to enhance customer satisfaction and loyalty.

4. Post Loan Disbursement Management:

- Supervise post-disbursement activities, including welcome calling and closure procedures.

- Ensure team members provide accurate and timely responses to customer inquiries related to loan servicing.

- Implement strategies to improve efficiency in post-loan services.

5.



Service Requests Handling:

- Manage and resolve escalated service requests, collaborating with internal departments for efficient solutions.

- Implement and enforce service standards to enhance customer experience.

- Analyze trends in service requests and provide recommendations for process improvements.

6. Reporting and Analysis:

- Generate and analyze reports on team performance, providing insights and recommendations for improvement.

- Develop and maintain key performance indicators (KPIs) to measure team and individual success.

Skill set:

- Mortgage Background Mandatory
- Banking employment history required
- Should have had handled a team (preferably VRMs - Virtual RMs)
- Good in communication skills
- History of customer relationship management
- Post Loan disbursement management
- Reporting and Analysis (i.e. ability to analyse data)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Member-VRM-HL Professional (Thane)
🏢 Hiring Street
📍 Thane