Roles and Responsibility

- Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and provide insights to enhance the overall customer experience.
- Collaborate with other teams to resolve complex issues and improve service quality.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and other customer support tools.
- Ability to lead and motivate a team to achieve exceptional results.

📌 Team Leader - Operations - International (Malad)
🏢 TP
📍 Malad