We are looking for a highly skilled and experienced Team Leader Operations to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in customer service, operations, or a related field.

Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence and operational efficiency.
- Supervise less experienced professionals, providing guidance and support.
- Analyze and resolve complex customer issues via phone, online chat, or text.
- Collaborate with production and distribution departments to ensure seamless customer service.
- Develop and implement process improvements to enhance day-to-day activities.

Job Requirements





- Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles.
- Proven track record of delivering exceptional customer service and support.
- Robust leadership and management skills, with the ability to motivate and guide teams.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Ability to analyze data and make informed decisions to drive business growth.
- Experience with customer relationship management software and tools.

📌 Team Leader- Operations - Domestic (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar