Roles and Responsibility

- Coordinate with teams to ensure high-quality service delivery and implement effective quality control processes.
- Develop and maintain quality standards, policies, and procedures to ensure compliance with industry regulations.
- Conduct regular audits and assessments to identify areas for improvement and provide feedback to team members.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Analyze data and metrics to measure performance and identify trends for improvement.
- Implement corrective actions to address quality issues and improve overall process efficiency.

Job Requirements

- Proven experience in quality assurance, preferably in a BPO or Call Centre environment.
- Strong understanding of quality management principles and practices.
- Excellent communication and interpersonal skills to work effectively with teams.
- Ability to analyze data and metrics to measure performance and identify trends.
- Robust problem-solving skills to address quality issues and improve overall process efficiency.
- Experience with quality control processes and procedures is essential.

📌 Quality Coordinator|Domestic (Gurugram)
🏢 TP
📍 Gurugram