We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 1-6 years of experience in a similar role, with a robust background in customer service and leadership.

Roles and Responsibility

- Manage and supervise a team of customer support representatives to ensure excellent customer service.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and implement changes to improve customer satisfaction.
- Collaborate with other teams to resolve complex customer issues.
- Train and coach new hires to ensure they meet performance standards.
- Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Experience with CRM software and call center systems.

📌 Team Leader - Operations (Malad)
🏢 TP
📍 Malad