We are looking for a skilled Team Leader to join our Operations team in the Domestic sector. The ideal candidate will have 3 to 8 years of experience in a similar role, preferably in BPO or Call Centre industry.

Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.

Job Requirements

- Proven experience as a Team Leader in Operations, preferably in an Domestic setting.
- Solid knowledge of BPO/Call Centre operations and management.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Experience with process improvement initiatives.

📌 Team Leader- Operations|Domestic (Malad)
🏢 TP
📍 Malad