STUDENT ENGAGEMENT COUNSELLOR (SEC)

The Student Engagement counselor role is a key position within our organization,
primarily responsible for absenteeism calling of inactive and irregular students.
The parents/guardians of the absent students are contacted to ensure their regularity in the
classroom and identify their concern areas if any.

KRA OF SEC
MAIN KRAs

? Absenteeism Calling: Interact with Parents/ students who are absent for consecutive
classes/ have low attendance and address their queries, concerns, and issues with
professionalism and empathy.

? Ticket Creation at Freshdesk: For all the actionable dispositions other than Admission
Cancellation Request and Refund, SEC will create a ticket at Freshdesk which will be
passed on to the SST member

? Query Resolution: Respond to student inquiries, ensuring prompt and accurate
resolution of their queries.

OTHER KRAs:

? Test Absenteeism Calling: If any student is absent in the Test, Interact with
students/Parents.



Identify the issues and resolve the issue professionally.

? Parent Teacher Meeting Calling: If required call the parents to attend the Parents
Teacher Meeting.

Expectations from SEC

? Follow established standard operating procedures (SOPs) to ensure
consistency in service delivery and maintain the highest quality of support.

? Communicate effectively with students, faculty, and staff, maintaining a high
level of proficiency in both written and spoken communication.

? Gather and provide feedback from students to relevant departments for process
improvement and enhancement of the student experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Student Engagement | Associate (Vrindavan)
🏢 PhysicsWallah
📍 Vrindavan