Job Summary

We are looking for an experienced and responsible Front Office & Operations Manager to manage the day-to-day front desk and guest operations of our hotel and restaurant.

The ideal candidate will be responsible for ensuring smooth guest check-in and check-out, accurate billing and cash handling, room coordination, and timely delivery of services. The candidate will act as the key point of coordination between guests and different teams to ensure a smooth and positive guest experience.

Key Responsibilities

- Manage all guest check-in and check-out processes efficiently.
- Handle the main billing counter, including cash, card and online payments.
- Prepare and manage hotel and restaurant bills accurately.
- Ensure proper coordination between front desk, housekeeping, kitchen, restaurant and service staff.
- Monitor guest requests and ensure that all services are delivered on time and as promised.
- Handle guest queries, complaints and feedback professionally.
- Monitor room availability, bookings and guest requirements.
- Ensure proper handover between shifts and maintain daily operational records.
- Monitor daily sales, collections and billing reports.
- Ensure that cash and payment transactions are properly recorded and reconciled.
- Coordinate with staff to maintain high standards of cleanliness,



service and guest satisfaction.
- Identify operational issues and take timely action to resolve them.
- Supervise and coordinate staff during daily operations.
- Ensure smooth overall hotel operations, especially during busy hours and peak occupancy.

Requirements

- 04 years of experience in hotel front office, hospitality or hotel operations.
- Experience with hotel PMS / POS / billing software will be preferred.
- Good communication and customer-handling skills.
- Strong understanding of billing, cash handling and daily reconciliation.
- Ability to manage multiple tasks and coordinate with different teams.
- Positive leadership and problem-solving skills.
- Should be responsible, punctual and comfortable working in shifts.
- Candidates with experience in small or mid-sized hotels, resorts or restaurants will be preferred.

Key Skills:
Hotel Operations | Front Office | Check-in & Check-out | Guest Relations | Billing | Cash Handling | POS | PMS | Staff Coordination | Customer Service | Hospitality Operations

What We Expect

The person should be capable of taking end-to-end responsibility for the guest's experience, from arrival and check-in to billing, service coordination and final check-out.

Perks and benefits

📌 Front Office & Operations Manager Hotel & Restaurant (Udham Singh Nagar)
🏢 Manu Resort & Family Restaurant
📍 Udham Singh Nagar