06 Aug
|
Bridgexcel
|
Gurugram
06 Aug
Bridgexcel
Gurugram
Key Responsibilities:-
•Handle customer queries professionally via voice calls and email in a timely manner.
•Understand customer concerns and provide accurate, valid, and complete information.
•Resolve customer complaints and queries to maintain satisfaction.
•Coordinate with internal departments for smooth issue resolution.
•Maintain records of customer interactions and regularly update the database.
•Ensure strict adherence to quality, compliance, and process guidelines.
Key Requirements:
•Minimum 1+ year of experience in Voice, Email support
•Excellent written and verbal communication skills in English.
•Strong problem-solving skills with the ability to handle pressure.
•Familiarity with CRM tools and customer service software is a plus.
•Positive typing speed and attention to detail.
📌 Customer Support Executive (Gurugram)
🏢 Bridgexcel
📍 Gurugram