06 Aug
|
TP
|
Sahibzada Ajit Singh Nagar
06 Aug
TP
Sahibzada Ajit Singh Nagar
Role & responsibilities
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
- Resolve customer complaints and ensure high customer satisfaction.
- Understand customer needs and recommend suitable products, services, or upgrades.
- Identify upselling and cross-selling opportunities during customer interactions.
- Explain product features, pricing, and perks clearly.
- Follow up with customers to ensure successful issue resolution and encourage repeat business.
- Maintain accurate records of customer interactions in the CRM system.
- Achieve customer satisfaction, response time, and upselling targets.
- Collaborate with sales, operations, and product teams to improve the customer experience.
- Stay updated on company products, promotions, and policies.
Please drop me your resume over the whatsapp or email (phone hidden)
[email protected]
📌 Customer Support Associate (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar