Roles and Responsibilities :
- Handle customer inquiries through various channels such as email, chat, and non-voice calls.
- Provide accurate and timely resolutions to customers' issues in a skilled manner.
- Maintain records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 1-5 years of experience in BPO/Call Centre environment.
- Excellent communication skills for handling multiple conversations simultaneously.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays.
📌 Customer service (Chat) (Jaipur)
🏢 TP
📍 Jaipur