General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:Call center-based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and resolution (typically performed in an office workplace) in response to a lower volume of higher complexity inquiries
- Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers,



production and distribution departments related to specific customer ordersProviding technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
- Positions on this level requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or basic technical education
- Requires moderate supervision
- Can solve routine issues independently, with occasional deviations or improvement to standard procedures

📌 Customer Support Executive – Chat (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar