Key Responsibilities

- Manage end-to-end outbound sales .
- Achieve daily, weekly, and monthly sales targets.
- Lead, coach, and mentor Team Leaders and Sales Executives.
- Monitor productivity, quality, and compliance.
- Review KPIs and implement performance improvement plans.
- Handle client escalations and operational reviews.
- Prepare MIS reports and business performance dashboards.
- Drive continuous process improvement and cost optimization.

Key Performance Indicators (KPIs)

- Sales Revenue
- Conversion Rate
- Revenue per Agent
- Productivity per FTE
- Quality Score
- Customer Satisfaction (CSAT)
- Attendance & Adherence
- Attrition Rate
- SLA Achievement

Required Qualifications

- Bachelors Degree (MBA preferred).
- 5–8 years of BPO Outbound sales experience.
- 2–3 years managing outbound sales teams.

Required Skills

- Outbound Sales
- CRM (Salesforce/Zoho/HubSpot)
- Advanced MS Excel & PowerPoint
- Leadership & Coaching
- Data Analysis & Reporting
- Client Management
- Problem Solving

Preferred Experience

- Domestic or International Outbound Sales.
- Telecom, Banking, Insurance, E-commerce, or SaaS campaigns.
- Managing 80–150+ FTEs.

📌 Team Lead - Outbound sales - BPO/KPO (Sahibzada Ajit Singh Nagar)
🏢 B2C Solutions Wll
📍 Sahibzada Ajit Singh Nagar