Roles and Responsibilities :

1. AI & Digital Transformation Strategy

- Develop and implement a technology innovation roadmap aligned with business goals.
- Identify AI-driven opportunities across departments (Front Office, Housekeeping, F&B;, Finance, HR, Sales).
- Lead pilot projects for AI, automation, robotics, predictive analytics, and smart systems.
- Continuously benchmark against global hospitality trends and competitor technology adoption.

2. Guest Experience Innovation

- Implement AI-powered guest engagement tools (chatbots, virtual concierge, personalization engines).
- Enhance CRM capabilities with predictive guest profiling and behavior analytics.
- Drive contactless and mobile-first solutions (digital check-in/out, smart room controls).




- Improve online reputation management using sentiment analysis tools.

3. Change Management & Training

- Lead digital adoption initiatives across hotel teams.
- Conduct technology awareness sessions for leadership and operational staff.
- Develop SOPs for recent technology implementation.
- Drive a culture of innovation within the organization.

Job Requirements :

- Bachelor’s/ in Computer Science, Information Technology, AI / Data Science, or related field.
- 8–12 years of IT experience, with at least 3–5 years in service industry.
- Proven experience in AI, automation, digital transformation projects.

📌 Technology & Innovation Manager (Bengaluru)
🏢 Tamara Leisure Experiences
📍 Bengaluru