06 Aug
|
Embitel Technologies
|
Bengaluru
06 Aug
Embitel Technologies
Bengaluru
rocess Management: Develop and maintain ITSM processes like incident, problem, change, and request management.
Tool Administration: Configure and maintain ITSM platforms (e.g., ServiceNow, Jira Service Management, BMC).
Service Delivery: Monitor service levels, analyze performance, and identify areas for improvement.
User Support: Act as an escalation point for service issues and optimize the support workflow.
Continuous Improvement: Identify, test, and implement improvements in IT infrastructure and services.
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📌 Associate Technical Lead -ITSM (Bengaluru)
🏢 Embitel Technologies
📍 Bengaluru