06 Aug
|
IndiaFirst Life
|
Jaipur
06 Aug
IndiaFirst Life
Jaipur
Role & responsibilities
Lead Salesforce support operations, manage critical incidents, ensure application stability, and provide technical guidance to support teams.
- Handle P1/P2 incidents.
- Conduct root cause analysis and trend analysis.
- Support Service Cloud, and integrations.
- Coordinate with Salesforce developers and business teams.
- Ensure SLA and KPI compliance.
- Mentor junior support engineers.
- Drive operational improvements and automation.
Required Skills
Salesforce
- Salesforce Administration
- Apex
- Lightning Components
- SOQL/SOSL
- Flows
- Service Cloud
Integration Technologies
- REST/SOAP APIs
- Middleware platforms
Operational Skills
- Incident & Problem Management
- Production Support
- Root Cause Analysis
Preferred Certifications
- Salesforce Administrator
- Salesforce Advanced Administrator
- Salesforce Platform App Builder
📌 Salesforce Senior Support Engineer (Jaipur)
🏢 IndiaFirst Life
📍 Jaipur