Roles and Responsibilities :
- Manage daily operations of the International BPO team, ensuring timely completion of tasks and meeting service level agreements (SLAs).
- Oversee people management, including recruitment, training, performance evaluation, and employee retention to minimize attrition and shrinkage.
- Develop strategies to reduce shrinkage rates by identifying root causes and implementing effective solutions.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall customer satisfaction.
Job Requirements :
- 6-17 years of experience in an International Voice Process or similar industry.
- Proven track record in managing teams for at least 3 years in a leadership role.
- Solid understanding of SLA management, team handling, team leading, and people management skills.
📌 Operations Manager (Indore)
🏢 TaskUs
📍 Indore