About the Role

As Senior Associate, Ticket Management and Workflow Operations, you will play a critical role in administering Grant Thornton s TicketManager platform and ensuring reliable, compliant execution of the ticket and hospitality workflow. This role sits within Marketing Operations and is responsible for the day-to-day operational ownership of ticket inventory, request intake, approvals, distribution, post event follow-up, and reporting.

This role is ideal for someone who thrives in operational execution, is strong in workflow and queue management, and is detail oriented about data quality, compliance and service delivery. You will support high volume, time sensitive requests while maintaining consistent execution standards and audit ready records. You will also partner closely with Marketing, GTM, Workplace Solutions, and vendors to continuously improve processes and visibility into ticket utilization and ROI.

Key Responsibilities

Program Operations and Process Ownership

- Operate and continuously improve end to end TicketManager workflows, including demand intake, queue management, approvals, inventory management, ticket distribution, transfers, and post event follow up
- Ensure consistent execution standards, SLA adherence, and operational discipline across all hospitality programs
- Serve as the primary operational point of contact for TicketManager requests, providing responsive, customer service oriented support to partners and sellers
- Manage shared inboxes, credentials, and access requests related to ticketing and hospitality programs

Governance, Compliance and Spend Visibility

- Ensure ticket allocation is structured to align with firm standards, approval rules,



and compliance requirements
- Monitor ticket utilization and identify opportunities to reduce waste, reallocate unused tickets, or support approved resale in accordance with firm policy
- Maintain accurate, audit ready documentation of ticket usage, approvals, and attendance
- Produce clear operational views and reports to support leadership review, utilization analysis, and post program evaluation

Platform Administration and Optimization

- Own day to day TicketManager administration, including system configuration, role based access, and workflow setup
- Identify and implement workflow improvements to reduce manual effort and improve data quality and user experience
- Coordinate with vendors and internal partners to support platform enhancements and resolve operational issues
- Support integration of ticket usage data with CRM, reporting tools, and downstream attribution processes

Enablement, Support, and Change Management

- Provide ongoing guidance and troubleshooting support for ticket requesters and program stakeholders
- Develop and maintain training materials, documentation, and self service resources for users
- Support onboarding of new firms, regions, or users into TicketManager workflows
- Assist with operational change management as governance, reporting,



or platform requirements evolve

Success Measures

- High utilization and appropriate allocation of ticket assets
- Timely and accurate processing of ticket requests in line with defined SLAs
- Consistent compliance with approval, documentation, and audit requirements
- Explicit, reliable reporting on ticket usage, attendance, and business impact
- Positive feedback from stakeholders on service quality and operational support

Qualifications Experience

- 3 5 years of experience in operations, platform administration, service operations, or program support roles
- Hands on experience administering workflow based platforms or systems of record, including request intake, queue management, approvals, and access controls
- Strong ability to manage high volume, time sensitive requests while maintaining attention to detail and service quality
- Experience supporting sales, partner, or other client facing users with a strong customer service mindset
- Comfort working across systems such as CRM tools, reporting dashboards, spreadsheets, and shared inboxes to reconcile data and support reporting
- Strong written and verbal communication skills, with the ability to document processes and provide clear, step by step guidance
- Demonstrated ability to follow standardized processes, escalate issues appropriately, and adapt to evolving workflows and governance requirements

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Associate, Ticket Management & Workflow Ops (Marketing Ops) (Bengaluru)
🏢 Grant Thornton
📍 Bengaluru