Role & responsibilities

- Respond to customer inquiries via phone, email, chat, or other communication channels.
- Resolve customer complaints and provide appropriate solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the appropriate team when required.
- Follow up with customers to ensure their concerns have been resolved.
- Provide product and service information to customers.
- Meet customer satisfaction and response time targets.
- Collaborate with internal teams to improve customer experience.

Preferred candidate profile

- PUC or any degree or equivalent (preferred).
- Fresher can also apply
- Excellent verbal and written communication skills.
- Robust problem-solving and interpersonal skills.
- Basic computer proficiency and familiarity with CRM software is an advantage.
- Ability to work in shifts, including weekends if required.
- Positive attitude and willingness to learn.

📌 Walk-in || Customer Support Executive (Bengaluru)
🏢 1POINT1
📍 Bengaluru