- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex issues related to applications and systems.
- Collaborate with cross-functional teams to identify and implement solutions.
- Develop and maintain documentation of technical issues and resolutions.
- Analyze customer feedback and provide recommendations for process improvements.
- Participate in training and development programs to enhance technical skills.
Job Requirements
- Minimum 2 years of experience in application support or a related field.
- Robust knowledge of application support principles and practices.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong analytical and troubleshooting skills.