- Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems
- Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation
- Provides effective and timely resolution of usersproblems, queries or complaints
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
- Positions on this level are fully proficient in executing established standards
- Works independently within set frames and follows set course
- Has a knowledge base typically acquired from a qualified/university degree and approximately 1-2 years of practical professional experience in a particular area
- Develops own knowledge, shares best practice and develops relevant/appropriate solutions
- Positions at this level are expected to continuously improve the day-to-day activities/processes
- Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives

📌 Support Engineer (Indore)
🏢 TP
📍 Indore