We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 4 to 9 years of experience and a strong background in BPO/Call Centre operations.

Roles and Responsibility

- Lead and manage a team of professionals to achieve operational excellence.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to meet business objectives.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.

Job Requirements

- Proven experience as a Team Leader in a BPO/Call Centre environment.
- Strong knowledge of international operations and processes.
- Excellent leadership and communication skills.
- Ability to work in a quick-paced environment and adapt to changing priorities.
- Strong analytical and problem-solving skills.
- Experience with performance management and coaching.
- A graduate degree is required.

📌 Team Leader- Operations|International (Malad)
🏢 TP
📍 Malad