Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Sitecore

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.

Roles & Responsibilities:

- Expected to perform independently and become an SME.




- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage in training and mentoring junior team members to foster a collaborative setting.

Professional & Technical Skills:
Must To Have Skills:
Proficiency in Sitecore.
- Strong understanding of web content management systems and their functionalities.
- Experience with troubleshooting and resolving application issues in a timely manner.
- Familiarity with software development life cycle and application support methodologies.
- Ability to analyze system performance metrics and implement improvements.

Additional Information:

- The candidate should have minimum 3 years of experience in Sitecore.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
Qualification15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru