Job description

We are hiring Technical Customer Support Executives (International Voice Process) for a leading global customer support program.

Role & responsibilities

- Handle inbound customer interactions through voice support channels.
- Provide technical assistance and troubleshoot customer issues efficiently.
- Resolve customer queries related to products, services, accounts, and technical concerns.
- Deliver accurate and timely resolutions while ensuring a high level of customer satisfaction.
- Follow process guidelines, quality standards, and compliance requirements.
- Escalate complex technical issues to the appropriate teams whenever required.
- Maintain accurate documentation of customer interactions.
- Meet productivity, quality, and customer satisfaction targets.

Preferred candidate profile

- Minimum 1 year of Technical Customer Support/Technical Customer Service experience is mandatory.
- Prior experience in an International Voice Process is preferred.




- Undergraduate and Graduate candidates are eligible.
- Excellent verbal communication skills in English.
- Robust troubleshooting and problem-solving skills.
- Willing to work in a 24x7 rotational shift environment.

Job Details

- Process: International Technical Customer Support (Voice)
- CTC: Up to 4.60 LPA (30% hike on current CTC)
- Take Home Salary: Up to 33,000 per month
- Location: Gurugram
- Working Days: 5 Days working
- Week Off: 2 Rotational Off
- Shift: Rotational shifts
- Cab: Both-side cab facility available
- Need Immediate Joiners Only

Contact:

- Akshita (phone hidden)
- kanika9217010883
- Komal (phone hidden)
- Sagar (phone hidden)
- Shahin (phone hidden)
- Lavisha (phone hidden)
- Diya (phone hidden)
- Mayank (phone hidden)
- Swati (phone hidden)
- Khushi (phone hidden)
- Lakshita 859595472
- Palak (phone hidden)

📌 International voice- Technical Process- Customer service- Gurgaon (Gurugram)
🏢 WSNE Consulting
📍 Gurugram