We are looking for a highly skilled and experienced Manager Quality to join our team in Bengaluru. The ideal candidate will have 10-15 years of experience in quality management, preferably in the CRM/IT Enabled Services/BPO industry.

Roles and Responsibility

- Develop and implement comprehensive quality plans to ensure high standards of service delivery.
- Conduct regular audits and assessments to identify areas for improvement and provide coaching and feedback to team members to enhance their skills and performance.
- Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
- Analyze data and metrics to measure quality performance and identify trends and opportunities for improvement.
- Implement process improvements to increase efficiency and productivity.

Job Requirements

- Proven experience in quality management,



preferably in the CRM/IT Enabled Services/BPO industry.
- Strong knowledge of quality frameworks and methodologies, including ISO 9001:2015.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to analyze data and metrics to measure quality performance and identify trends and opportunities for improvement.
- Experience with quality management tools and software, such as Call Audit and Call Monitoring systems.
- Solid problem-solving and analytical skills, with the ability to think critically and make informed decisions.
- A Bachelor's degree in any discipline is required.

📌 Manager Quality (Vadodara)
🏢 TP
📍 Vadodara