Join Our Team as a Service Manager at RateHawk!

Are you passionate about travel and tech Do you speak English and Malay fluently We're looking for a Service Manager to take care of our top B2B partners in Malaysia and Singapore. If you love helping people, keeping things running smoothly, and turning clients into long-term fans we'd love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

What Youll Do:

- Support Our Top Clients: Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues.
- Keep an Eye on Things: Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention.
- Stay in Touch: Send regular updates to clients and check in to make sure they re happy with how things are going.
- Track Performance: Use tools like Tableau and SQL to monitor service metrics and prepare reports.
- Be Their Voice: Join client meetings, listen to their needs,



and make sure their voice is heard internally.
- Work as a Team: Collaborate with ops, support, and tech teams to make service even better.

What Were Looking For:

- Language Skills: Advanced level of English and Malay you ll need to speak and write fluently.
- Ability to work with tools: Comfortable with data and tools like CRM systems and dashboards.
- Quick Learner: Ability to grasp new information quickly and focus on results.
- Multi-Tasker: Capable of juggling multiple tasks and handling stress with ease.
- Empathetic: A robust sense of empathy is essential.
- Travel Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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