- Total Years of Experience Minimum 10 to 14 years
- Relevant ServiceNow Experience – Minimum 8 to 10 Years
- Determine and define business needs and global requirements to develop and continue the growth of a multi-instance ServiceNow environment with primary focus on the agile process.
- A proven track record in SN agile management, ideally with a solid background in delivering strategic ServiceNow IT Service management solutions.
- Owns the support and enhancement process (known as "business as usual") for ServiceNow COE and working closely with business stakeholders.
- Manages and communicates ServiceNow release/sprint schedules & reporting to stakeholders & COE groups.
- Document user stories/scrum tasks with clear functional requirement in the acceptance criteria for technical team understanding.
- Document and map current ITSM processes and perform gap analyses against desired or best practice, preferably using industry standard techniques and frameworks such as Lean and ITIL
- Work closely with process owners and request type owners to prompt and agree requirements for request workflows and IT self-service on ServiceNow instance
- Work directly with end users to resolve escalated issues/defects within ServiceNow

📌 Opportunity For Service Now BA (Bengaluru)
🏢 Nous Infosystems
📍 Bengaluru